Refund Policy for Stemless Brain

Effective Date: 28-Nov-2024

At Stemless Brain, we aim to deliver the best possible experience to all our users and listing owners. Below, we outline our refund policy to ensure clarity and transparency.

1. Eligibility for Refunds

Refunds are considered under these conditions:

  • Technical issues on our platform that prevent access or use of a paid service.
  • Accidental purchase of a plan, reported within 24 hours.
  • Non-delivery of promised features associated with the subscribed service.

2. Non-Refundable Scenarios

Refunds are not provided for:

  • Dissatisfaction after usage unless there is a failure to deliver promised features.
  • Partial use of a service or plan.
  • Errors made by users, such as incorrect listing information or failure to follow platform guidelines.

3. Refund Process

To request a refund:

  1. Contact Us: Email care@stemlessbrain.com with the subject line “Refund Request” and include your name, transaction details, and the reason for your request.
  2. Verification: We will review your request and verify the details
  3. Resolution: You will be notified of our decision within 7 business days.

4. Refund Method

  • Approved refunds will be issued to the original payment method used during the transaction.
  • Refunds may take 5–10 business days, depending on your payment provider.

5. Plan Cancellation and Refund

  • Cancellations of subscription plans are subject to review. Refunds for unused time are not provided unless explicitly stated.

6. Changes to the Refund Policy

We reserve the right to modify or update this policy at any time. Changes will be published on this page, and significant updates will be communicated to our users.

7. Contact Us

For questions or concerns about this refund policy, please email us at care@stemlessbrain.com.

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